A multilateral development bank in Africa sought Tata Strategic’s help in formulating an outsourcing strategy that would optimize its support processes and enable it to focus on its core business processes and expansion plans.
Tata Strategic analyzed the processes and the potential in outsourcing. This was followed by a benchmarking exercise with outsourcing processes in similar organizations globally. The approach helped in evaluating and recommending outsource-able services and their implementation approaches. A thorough cost benefit and risk analysis was also conducted and a delivery model for each identified opportunity was framed.
The recommendations have been accepted by the client’s top management and currently they are seeking support on implementation.