A large Indian private general insurance player wanted to develop a fast-track claims process to improve and enhance customer relationship

Tata Strategic studied the existing claims process and identified critical factors affecting claims exposure. Using this data and customized risk score, a predictive model was developed to estimate exposure from new claims. Further, a dynamic decision support system was developed using a claim-segmentation approach. The new claims process was institutionalized with quality checks based on Six Sigma approach to ensure process efficiency.

The client was able to improve the claims process efficiency which in turn led to improvement and enhancement in customer relationship.